At Senz Esencia, we take care of every stage of the process to ensure that your experience is as efficient as the clothes we create.
Order processing
All orders go through a verification and preparation process that can take between 1 and 2 business days before shipping. This time is necessary to ensure your product is shipped in perfect condition.
Delivery times
The estimated delivery time is 8 to 20 business days once the order has been processed and shipped.
Delivery time may vary depending on the region and the logistics of the shipping company.
Delivery information
It is important that the information entered at the time of purchase is correct and complete.
Verify that the address contains all necessary information, such as street name, number, references, complex or apartment number.
Incomplete or incorrect information may cause delays or failed delivery attempts.
Changes in management
If you need to make any changes to the shipping address after confirming your order, please contact us as soon as possible through our customer service channel ( contacto@senzesencial.com ).
Once dispatched, the delivery route cannot be modified.
Order tracking
When your order ships, you'll receive an email with the tracking number and a link to check the real-time shipping status.
If it's been more than 7 business days since your purchase and you haven't received shipping confirmation, please contact us to review your case.
