1. Acceptance of the Terms
By accessing and using the SENZ Esencia website ( https://senzesencial.com ), you fully accept these Terms and Conditions of Use (hereinafter "Terms"). If you do not agree to these Terms, you should refrain from using the website.
2. Minimum age and responsibility for use
The site is intended for persons over 18 years of age. For minors, access and use must be under the supervision of a parent or legal guardian, who will assume full responsibility for any use.
3. Registration and user account
Certain features of the site require the user to register and provide accurate and up-to-date personal information. The user is responsible for maintaining the confidentiality of their account and password, as well as for all activities that occur under their account. SENZ is not responsible for unauthorized access resulting from user carelessness.
4. Shipping of products and service modality
SENZ Esencia products are shipped directly from the factory to the customer's home. This service involves:
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Delivery times vary depending on logistics and customer location.
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Coordination with external transportation companies.
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Shipping confirmation after payment verification.
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SENZ acts as a logistics intermediary, so it does not directly handle or store the products.
5. Availability and prices
All products are subject to stock availability. SENZ reserves the right to cancel orders if delivery cannot be fulfilled, with prompt notice to the customer. Prices are subject to change without prior notice and will be clearly displayed before checkout.
6. Payment and confirmation
Payments must be made through the methods available on the website. Order confirmation will be sent to the registered email address once payment has been approved. SENZ may request additional documentation to validate certain transactions.
7. Product Warranty
The products come with a manufacturer's warranty. This warranty:
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Excludes damage due to misuse, natural wear and tear, or improper installation.
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It does not cover modifications, interventions or repairs by unauthorized third parties.
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It must be processed within the time period specified on the product page.
8. Return Policy
Returns are accepted under the following conditions:
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Request within 7 calendar days after delivery.
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The product must be kept in its original condition, with packaging and labels intact.
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The user must contact customer service to begin the process.
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SENZ will provide a shipping guide for collection.
9. Refunds
Refunds will be processed:
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Via reversal to the payment method used or bank transfer.
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Within 7 calendar days of receipt and verification of the return.
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Including the cost of the product and shipping if applicable.
10. Intellectual property
All content on the site is the exclusive property of SENZ Esencia and is protected by national and international laws. Copying, distributing, modifying, or using any material for commercial purposes without written permission is prohibited.
11. Prohibited conduct
The user agrees not to:
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Accessing systems without authorization.
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Send viruses or interfere with the operation of the site.
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Sending unsolicited advertising or spamming.
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Violate copyrights or trademarks.
12. Limitation of liability
SENZ does not guarantee continuous and uninterrupted access to the site. SENZ is not responsible for technical failures, viruses, or errors arising from the use of the site. Use of the site is the sole responsibility of the user.
13. Modifications to the Terms
SENZ may modify these Terms at any time without prior notice. Changes will become effective upon posting on the Site. Your continued use of the Site constitutes acceptance of the updated Terms.
14. Applicable legislation
These Terms are governed by the laws in force in Mexico. Any dispute will be resolved in the competent courts of that country.
15. Contact
For questions or queries related to these Terms, users can contact customer service via email: contacto@senzesencial.com
